Legal
Privacy Policy
Who we are
Santhai is a product of Velosyti Systems Private Limited, an Indian private limited company. CIN U62013TN2026PTC189954. Registered office: 150A, Kali Amman Koil Street, Virugambakkam, Chennai 600092, Tamil Nadu.
What Santhai does
Santhai reads a seller's public Instagram posts using Meta's official APIs, and builds an online store from the seller's own photos. It gives the seller an app to manage products, orders and chats. It also runs an AI sales assistant that replies to buyers on WhatsApp, Instagram and website chat, on the seller's behalf.
Information we collect
- From sellers: contact details, and the seller's public Instagram content (posts, captions, photos) that we read to build their store.
- From buyers: name, phone number, address and order details, given when a buyer places an order or writes to a seller's store.
- Messages: chats on WhatsApp, Instagram and the seller's website, including any photos a buyer sends.
- Store analytics: such as visits, clicks and orders, used to show sellers how their store is doing.
How we use this information
- To build and run the seller's store.
- To let the seller manage products, orders and chats.
- To let our AI assistant reply to buyer questions on the seller's behalf.
- To process orders, payments and shipping, once those features are live.
- To show sellers analytics about their own store.
- To keep the service safe, and to meet our legal obligations.
Who we share it with
We share information only where it is needed to run the service:
- Meta (Instagram, WhatsApp, Facebook), to read public posts and to send and receive messages.
- Anthropic, our AI provider. Buyer messages are sent to Anthropic so Santhai's AI assistant, built on Anthropic's Claude, can reply.
- Payment providers (such as CCAvenue, Razorpay or UPI apps), once a seller turns on payments, so buyers can pay the seller directly.
- Shiprocket, once a seller turns on shipping through their own Shiprocket account.
We do not sell anyone's data. We do not send automated cold messages. We use official Meta APIs only, and we never ask for a seller's Instagram password.
Where we store it
We store data on servers run by AWS (Amazon Web Services). We take reasonable steps to keep it secure, including encrypting data in transit.
How long we keep it
We keep information for as long as a seller's store is active, and for a reasonable time after, to meet legal, accounting or dispute-related needs. A seller or buyer can ask us to delete their data sooner — see our Data Deletion page.
Your rights
You can ask us to show you the information we hold about you, correct it, or delete it. See how to request deletion. For any other request, write to us at the email below.
Children
Santhai is meant for business owners and their customers, not children. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. We will change the effective date above when we do. If a change is significant, we will let sellers know.
Grievance Officer
As required under Indian law, here are the details of our Grievance Officer:
Name: Vasanth Rajan
Email: accounts@velosyti.com
Address: 150A, Kali Amman Koil Street, Virugambakkam, Chennai 600092, Tamil Nadu
Contact us
For any privacy question, write to us at accounts@velosyti.com or call +91 98403 55322.